Whatever has happened to good old customer service?

Has this society become so complacent that we allow -- or, better yet, expect -- the unprofessional service we receive on a daily basis?

I understand that this is a "college" town. I understand that I am of the older generation (50). But the service I have been receiving is unacceptable.

For example, while in line at a fast-food restaurant, I ordered two soft drinks. On arriving at the drive-through window the cashier only had one. I stated to her that I had ordered two and her response was "oh my bad." What is that?

While dining at several eateries, I could not focus on my meal or my company for watching the waitresses in shorts that left absolutely nothing to my imagination. Is this for tipping purposes? Does sex really get better tips over old-fashioned customer service? If that is the case, then it saddens me to be part of this society that finds that acceptable.

One cashier asked me if I wanted my change back. This was a drive-through window and the change was $0.75. Of course I wanted it back. I'm sorry the cashier had to give it to me but I know the register prompted what the correct change was for he could not have counted it back to me without the help.

Etiquette is etiquette no mater the age, race or gender.

Be aware Bryan-College Station for I am out there and have held my tongue long enough.



Some suggestions on how to help students be successful

Has anyone noticed the Texas Education Agency's latest solution to making high school more "relevant"?

Here's its newest idea: Teenagers choose a track that reflects their career goal, such as arts, business, law, science, etc. Students take courses pertaining to that track. The problem, of course, is that many students don't have a clue about what they wish to do. I see many college students with the same problem.

Or, they get to college and hit the wall: engineering is too hard, the business school is full, same for architecture and science. If they checked the box in high school for media studies, they find out no jobs are available.

A few students know what they want to do, but switching to business from media studies may not work because of the lack of the right courses they have taken. So, we have kids 21 who don't know what to do.

When I suggest they get a paid internship, many humanities students have no skills. Jobs for people who can read poems and spout gender theory don't exist.

Suggestion: the Texas Education Agency should butt out of early career micromanagement. Require four years of math, science. English, two to three years of a language, two years of computer science and three years of history. With that background a student has a head-start in becoming educated, having an idea of what's "out there" from which to choose.

We might even get a few good high school teachers.

One last thing. The state Legislature needs to shut down the Texas Education Agency.


College Station

Scott & White billing practice is not common in health care

I would like to disagree respectfully with the Baylor-Scott & White statement that its type of billing is "common."

No one else in town does this type of billing for commercial insurance. This billing has one purpose, which is to separate the patients from their money (and increased payments from the insurance companies) and increase the profits for Scott and White.

Yes, I know, from an IRS position, it is a non-profit company. Scott & White has an appraised local real estate value of $103 million and pays no taxes to the city, school districts, state or federal government, yet benefits from city services.

I would like to know the details of the "long history of service" to the community. Just having a non-tax-paying business in the community is not a service to the community.

If Scott & White wants to be a service to the community, then open free clinics to serve those without funds for health care and serve the community and/or pay the taxes that a for-profit medical organization would do. Step up to the plate and be honest who you are and what your motivation is.


College Station

Road work on Peach Creek Cutoff was done poorly

Peach Creek Cutoff Road has gone bad soon after repair. Does Brazos County have any responsibility to inspect work?

Two months back, two drainage pipes were installed underneath the road. Workers fixed it. Now it has dozens of pot holes.


College Station

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